Skip to content

Terms and Conditions

Version 2026-11-01

This is a translation. If the versions differ, the German version (AGB) prevails.

1. Contracting party and scope

Your contracting party is Dominik Pfaffenbauer, Zeileisstraße 6, 4600 Wels, Österreich, a sole trader doing business as "Noman", VAT ID ATU68275948 ("Noman", "we"). E-mail: dominik+noman@pfaffenbauer.at.

These terms apply to every service a customer orders from Noman through WhatsApp, the website noman.works or a link we send. Different terms of the customer apply only if we expressly agree to them in writing.

2. Businesses only

Noman works exclusively for businesses within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG). By accepting these terms the customer confirms that they act in the course of their existing business.

Someone who is only preparing a business and does not run it yet (§ 1 (3) KSchG), or who acts as a private person, is a consumer. We do not contract with consumers. When we see that a customer acts as a consumer, we provide no service and charge nothing.

3. Noman is an AI

The customer communicates with an AI system. Answers, drafts, texts, pictures, websites and other results are made with artificial intelligence. Pictures may carry provenance data (e.g. C2PA metadata marking them as AI-generated); we do not remove it.

4. Services

  • On request Noman makes drafts and results — such as brand names, logos, business cards and print matter, websites, marketing and social media content — and carries out tasks for the customer, such as research, bookings and orders.
  • What is owed in each project (Vorhaben) follows from the description in the chat and the approved draft. A draft is accepted once the customer approves it (button "Freigeben" or consent in the chat). Change requests before approval are part of the project.
  • No rights clearance: drafts are delivered without any trademark, name, copyright or other rights clearance. We do not promise that a name, logo or content is free of third-party rights, registrable as a trademark or unique. Before using a result, in particular a name or a logo, the customer checks for conflicting rights themselves (e.g. a trademark search with the Austrian Patent Office and the EUIPO, the commercial register, domains).
  • Content the customer supplies (texts, pictures, logos, data) must be free of third-party rights or the customer must be entitled to use it. The customer indemnifies us against third-party claims arising from it.
  • We may use technical service providers (see the privacy notice).

5. Rights in the results

On full payment Noman grants the customer whatever rights of use may exist in the approved results, as far as Noman holds them — unlimited in time, territory and content, and transferable. Purely AI-generated content may not be protected by copyright. We do not promise that a result is unique or that nothing similar is created for others.

6. Orders and bookings on the customer's behalf

  • The customer authorises Noman to order, book, reserve and submit forms with third parties in the customer's name and for their account — each only after the customer's explicit approval.
  • Before each approval we show the merchant, the item, the total price, the date and, where available, the cancellation terms. If anything differs at the final step, we do not carry it out and ask again. Every approval is logged, covers exactly one step and can be withdrawn until that step is carried out.
  • The contract is concluded between the customer and the merchant; Noman is not a party to it. We are not liable for the merchant's performance, prices or terms.

7. Vault for logins and payment cards

  • Logins, payment cards, API keys and tokens are entered only through a secure one-time link, never in the chat. They are stored encrypted. The AI only sees labels and hints (e.g. "Visa •••• 1111"), never the values; these are decrypted on our server only to fill them into the approved website.
  • A payment card is used only for a payment the customer approved, with the approved merchant. We never store the card security code (CVC) with the card: it is asked for each single payment and deleted afterwards, after 30 minutes at the latest.
  • The customer can have stored entries deleted at any time, and makes sure the stored logins are theirs to use for this purpose.

8. Domains

  • Domains are registered through Cloudflare Registrar. The customer is the registrant (holder) of the domain, provides correct and complete registrant data and keeps it up to date; this data is passed to the registry concerned.
  • A domain is registered only after the first year is paid. The term is one year and renews for one more year each time.
  • We invoice the renewal 45 days before expiry, in advance, and charge it to the card saved at purchase. If it is unpaid 32 days before expiry, we switch off the automatic renewal and the domain expires. We are not liable for the loss of an unpaid domain.
  • Price: Cloudflare's cost in US dollars, converted at the European Central Bank's reference rate of the day, plus 20 %, rounded up to the cent. We state the price of the first year and of the renewal before every order.
  • The customer can transfer the domain to another registrar at any time; the auth code is free. ICANN's 60-day transfer lock applies after a registration or a change of registrant. If the customer cancels, the domain ends with the paid term; started years are not refunded.
  • The customer is responsible for their right to the domain name (trademark, name and company rights), also in dispute resolution such as UDRP.

9. Plans, credits and the trial

  • Services are billed through subscriptions (plans) with monthly credits and through credit packs. Prices and contents are on noman.works and are stated before every purchase. Prices are plus VAT where applicable.
  • Credits included in a plan are valid for the billing period and expire at its end. Credits from packs do not expire while the customer account exists. Credits cannot be transferred or paid out.
  • Plans renew monthly and can be cancelled at any time to the end of the current billing period.
  • The first project is free as a one-time trial.
  • Payments are processed by Stripe; invoices are sent electronically. If a payment is charged back, we may deduct the credits bought with it and suspend services until it is paid.

10. Warranty

Statutory warranty applies with these provisions: the customer checks results after delivery and reports defects specifically within 14 days (§ 377 UGB). We may remedy defects first. Variations inherent in AI-generated drafts, matters of taste and change requests after approval are not defects.

11. Liability

  • We are not liable for slight negligence.
  • Otherwise our liability per damaging event is capped at the fees the customer paid Noman in the twelve months before the event.
  • We are not liable for consequential damage, lost profit, loss of data or third-party claims from rights in drafts (sections 4 and 5).
  • These limits do not apply to intent or to personal injury.
  • Damage claims become time-barred one year after the customer learns of the damage and the party liable.

12. Data protection and processing on the customer's behalf

How we process personal data is described in the privacy notice.

Where the customer gives us personal data of others they are responsible for (e.g. data of their customers or staff for a website or a booking), we process it as a processor under Art. 28 GDPR:

  • We process this data only to provide the service ordered and on the customer's instructions given in the chat; subject, nature and purpose follow from the order.
  • Everyone with access is bound to confidentiality. We take appropriate technical and organisational measures (Art. 32 GDPR) such as encryption, access restriction and logging.
  • The customer agrees to the sub-processors named in the privacy notice. We announce new sub-processors there in advance; the customer may object for good cause.
  • We assist the customer with data subject requests, personal data breaches and data protection impact assessments, and report breaches to them without undue delay.
  • When the contract ends we delete or return the data unless the law requires us to keep it, and we provide the information the customer needs to verify these obligations.

13. Websites operated by Noman

The customer is responsible for the content of websites we operate for them, including their imprint and privacy notice. Notices of illegal content under the Digital Services Act and requests from authorities go to dominik+noman@pfaffenbauer.at (single point of contact, German or English). We review notices promptly and block or remove content that is manifestly illegal.

14. Accepting and changing these terms

The customer accepts these terms once before the first service — with the button "Akzeptieren" on WhatsApp, in words in the chat, or at checkout. We record which version was accepted, when and how. When we change the terms, we ask the customer to accept the new version before the next service; until then, running orders continue under the previous version.

15. Term and termination

The contract runs for an indefinite period and can be terminated by either side at any time to the end of the current billing period; projects already ordered and domains already booked are not affected (section 8). For good cause, in particular abuse, late payment or unlawful use, we may block access immediately.

16. Governing law and venue

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Venue for all disputes under this contract is the court with subject-matter jurisdiction at Noman's seat in Wels. We may also sue the customer at their general place of jurisdiction. If a provision is invalid, the others remain valid.